Upon registration, payment must be made in full unless otherwise arranged with Dog Educated. The registration form must be filled out including a full history of your dog as well as your contact information.

Cancellation/Refund Policy
If you would like to cancel a class you have registered for we require a minimum of 7 days’ notice before the course starts for a refund minus a service charge of $50.00.

All classes and training services are non-refundable.

48-hour cancellation required for all private appointments or the session will be forfeited. Please note that services purchased expire after 1 year from the date of purchase.

Rebooking
For private training you may reschedule up to 2 times otherwise you forfeit the session.

Missed Classes
We can not offer to make up sessions for classes. Puppy students may miss 1 class out of the set, if you miss 2 classes you will, unfortunately, forfeit the set.

Health & Temperament
Dogs that are sick or recovering from illness are not permitted to partake in the class. If your dog is not neutered or spayed please disclose this as we may have to ensure they are safe during class or sessions. You may attend class without your dog in these cases and this is encouraged.

Please ensure your dog is up to date on necessary vaccines or has had a recent titer.

If your dog has a bite history you must disclose this at the time of registration. Those with a bite history must be safe during classes and, if muzzle trained, wear a muzzle. If they are not yet muzzle trained please contact us so we can ensure they are introduced to this equipment in the correct way.

We do reserve the right, in the name of safety for everyone, to decide that group classes are not a fit for your dog if their behaviour is not acceptable or productive for the environment. If this is the case, we will make arrangements for private training and apply a credit towards such from the initial payment made for the class.

Children
Children under the age of 16 must be supervised by one adult who is NOT the main handler for the dog in class. Each dog must have a focused and dedicated handler that is not distracted. 1 child welcome to attend and must be able to remain seated for the duration of the class unless working with their dog. Children under 5 years of age are not encouraged to attend classes.

Dogs in Class
All dogs must remain on leash at all times unless instructed otherwise. No dog-dog interaction on the premises unless permission has been granted, this is for the safety of students and dogs.

Acceptable equipment:

• harness
• solid leashes (no retractables)
• flat buckle collars
• head collars
• muzzles

Unacceptable equipment:

• prong collars
• chain martingale collars
• choke chain collars
• shock collars

Payment
Payment must be made during registration process or upon arrival at first class in the form of credit card, check or cash. After payment for services is made refunds are not offered. As a small business we hope you can understand our limitations once payment has been made.

Please note that services purchased expire after 365 days.